Meet the Staff
Senior Organizational Development Specialist : Reg Randles
Reg joined UCLA Health in January 2010 as a Training Specialist. In his current role as the Lead Training Specialist, UCLA Health Human Resources CORE, he designs, develops, facilitates training, and implemented the leadership onboarding program for UCLA Health. He is the UCLA Health appointee to the UCOP Talent Management Consortium. He is a Certified Practitioner of Myers-Briggs Personality Type Indicator (MBTI ®) and a qualified D.i.S.C. Classic ® facilitator. Reg is a published author of a case study on motivation and organizational citizenship behavior, presented at the 2008 Hawaii Global Conference on Business and Finance. He is a published author of the intrinsic motivational book "Practice! Practice! Practice! 'Til It Rolls off Your Tongue Like Your Mother's First Name," and is an alumnus of the UCLA Professional Development Program (PDP).
Reg holds a Master of Arts degree in Organizational Leadership from Chapman University, an Executive Certificate in Public and Non-Profit Leadership from Chapman University, and a Bachelor of Arts degree in Professional Communication from California State University, Los Angeles.
Prior to joining UCLA, Reg, co-founded the human and leadership-development consulting firm J R Randlés Enterprises, Inc. He successfully led and/or collaborated on organizational development, transitions, and talent progression of several organizations, including: Comcast, Best Buy Corporation, the Los Angeles County Department of Public and Social Services, FAA Federal Credit Union and AltaMed Health Services, ensuring talent is equipped with the core competencies and continuous learning required for exceeding organizational expectations.
The widely used Myers-Briggs Type Indicator (MBTI ®) assessed Reg's preferences as ENTP (Extroversion, Intuition, Thinking, Perceiving). According to the MBTI ®, ENTP's are described as "Quick, ingenious, stimulating, and see the world as full of possibilities. They are resourceful in solving new and challenging problems." ENTP preference types are good at reading other people and intrinsically motivating them.
Senior Organizational Development Specialist : Sherry Dodge
Sherry Dodge joined UCLA Health's Training and Development team (CORE) in 2013. As a Training Specialist, Sherry focuses on team effectiveness and interpersonal communication to empower leaders and frontline staff to enhance the patient experience at UCLA Health. The courses she leads emphasize creating a culture of service excellence, effectively addressing conflict in the workplace, overcoming communication barriers and setting achievable team goals for sustainable culture change.
Sherry designs and facilitates training courses on topics such as conflict resolution, creating and managing high functioning teams, emotional intelligence and interpersonal communication. She is a certified trainer for "Crucial Conversations," a course that provides participants with tools for fostering open dialogue around high-stakes or sensitive topics. In 2015, Sherry became a Certified Diversity Professional through the Diversity Executive Leadership Program.
Prior to UCLA Health, Sherry served as Director of Career Services for the UCLA Luskin School of Public Affairs. She considers herself to be a true UCLA Bruin as she has earned both her bachelor's and master's degrees from UCLA and has worked for the University for over 11 years. Outside of UCLA, Sherry holds an Adjunct Faculty position at Santa Monica College where she teaches evening classes. She enjoys attending UCLA sporting events, volunteering as a CPR and First Aid instructor for the American Red Cross, and training for half marathons and triathlons.
Senior Organizational Development Specialist : Francesca Baldassano
Francesca joined the Center for Organizational Readiness and Education (CORE) in October of 2017 as an Organizational Development Consultant. In this role, Francesca is accountable for facilitating the full catalog of instructor-led training courses, as well as engaging in various organizational development activities throughout the enterprise.
Previously, Francesca was the Training Manager for UCLA Health's Patient Communication Center (PCC). In that role, she managed and mentored a team of trainers and quality coaches, across three locations with 250+ employees. Not long after joining the PCC in September 2016, she led the redesign of the PCC new hire training program to include competency-based learning in customer service, CareConnect, insurance and clinic-specific modules.
Prior to joining UCLA Health, Francesca was the Regional Training Manager for FirstSteps for Kids, Inc. During her four years in that role, she managed and conducted clinical training programs for instructors providing behavior intervention services to children diagnosed with autism and other development disabilities. These training programs included principles of cross-cultural awareness and cultural sensitivity, communication strategies, applied behavior analysis, ethical compliance, and data collection protocol.
Francesca holds a Master of Arts degree in Intercultural Relations from the University of the Pacific and a Bachelor of Arts degree in Theatre from the University of Southern California. Additionally, she has received Board Certified Assistant Behavior Analyst Certification and Organizational Behavior Management Certificate from the Florida Institute of Technology.
Organizational Development Administrator : Argelia Monroy
Argelia joined UCLA in 2004 and has been with CORE Training since 2008. Prior to joining CORE, Argelia was Manager for the Teacher Education Program (M.Ed.) at UCLA's Graduate School of Education & Information Studies, as well as Residency Program Coordinator for the Department of Pediatrics at the David Geffen School of Medicine. Before coming to UCLA, Argelia was Operations Supervisor for Laureate International Universities' Teacher Continuing Education Programs.
Argelia has 15 years' experience in the administration of adult education programs in the health and teacher education fields at both brick & mortar and online universities.
As the Training Administrator, Argelia is responsible for database development, programming, and administration, course scheduling and coordination, website design and improvements, budget management, and reports and analysis. Argelia is also a Qualified Volunteer Medical Interpreter proficient in Spanish.
The widely-used Myers-Briggs Type Indicator (MBTI) classified Argelia as an ESFJ (Extraversion, Sensing, Feeling and Judging). According to the MBTI, ESFJs "project warmth through a genuine interest in the well-being of others. They are often skilled at bringing out the best in people, and they want to understand other points of view. They are serious about their responsibilities, seeing what needs to be done and then doing it. Generally proficient at detailed tasks, they enjoy doing little things that make life easier for others."
Outside of work, Argelia loves to spend time with her two children and her husband. She also enjoys arts and crafts, going on road trips with her family, and reading non-fiction books.